Jatra Privacy Policy

This Privacy Policy describes detaily about how Jatra collect, use, process, and disclose your information, in conjunction with your access to and use of the Jatra site and the Payment. This Privacy Policy also applies to the Payment Services provided to you by Jatra Payments pursuant to the Payments Terms of Service. When using the Payment Services, you will be also providing your information, including personal information, to one or more Jatra Payments entities, which will also be the Data Controller of your information related to the Payment Services, generally depending on your Country of Residence.


There are three general categories of information we collect.

1.1 Information You Give to Us.

1.1.1 Information that is necessary for the use of the Jatra Platform

Jatra collects the user’s personal information when you use the Jatra site.This information is necessary for the adequate performance of the contract between you and site and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

  • Account Information - When you sign up for an Jatra Account, we require certain information such as your first name, last name, email address, and date of birth.

  • Profile and Listing Information - Your additional informations like your address, phone number and profile picture will be asked by Jatra Platform while booking and listing.

  • Payment Information - In Order to facilitate the processing of payments while booking and listing a property in Jatra platform, financial informations are required that includes your bank account or credit card information.


We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your Jatra Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Jatra Account, please contact us through reservation@jatra.com.


Jatra reserves the right to modify this Privacy Policy at any time in accordance with this provision. The modified and revised Privacy Policy will be updated on the Jatra Platform. The Jatra will also provide you with notice of the modification by email at least thirty days before the date they become effective. If you disagree with the revised Privacy Policy, you may cancel your Account or else it will be effective, your continued access to or use of the Jatra Platform will be subject to the revised Privacy Policy.

4. Information Retention And Deletion

Jatra will keep your information during your account status is active. If you request us to delete your data we will delete your data, based on your request. In some cases, we may keep certain information about you as required by law or law enforcement officials. Jatra will keep your data for the following reasons-

  • If there is any unresolved issue relating to your account, like an unpaid credit, or an unresolved claim or dispute.
  • If it is required by the applicable law or law enforcement body
  • Jatra can also keep some information for legal purposes like fraud prevention, and enhancing users’ security and safety.

4.1 Choice And Transparency

Jatra collects information through:

4.1.1 Privacy Settings
Users can delete their Jatra account from the settings menu.

4.1.2 Device Permissions
Most mobile platforms (IOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. The IOS platform will alert you the first time the Jatra app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Jatra app seeks before you first use the app, and your use of the app constitutes your consent.

4.1.3 Ratings Look-Up
After every booking, travelers and hosts will be able to rate each other, as well as add comments about the trip. This rating will be available on the property page of the Jatra website.

4.1.4 Marketing Opt-Outs
If you want, you may opt-out from receiving promotional emails and texts from Jatra. Please note that if you opt-out, we may still send you non-promotional messages.


If you have any questions or complaints about this Privacy Policy or Jatra’s information handling practices, email us or contact us at reservation@jatra.com.